Use of Services

1. Event Tickets and Turf Bookings:
   • BookSporty acts as a facilitator between users and event organizers or turf owners. We do not organize events or directly operate any turf facilities.
   • All transactions, including ticket purchases or turf bookings, are subject to the respective organizer’s or owner’s terms and conditions.
2. Personal Responsibility:
   • Users are responsible for verifying all details related to events and turf bookings, including location, date, time, and pricing, before completing any transaction.

Limitation of Liability

1. Indirect or Consequential Losses:
   • BookSporty is not liable for any direct, indirect, incidental, or consequential damages that may result from the use of the Website, including but not limited to:
   • Delays or cancellations of events or turf bookings.
   • Injuries, damages, or losses occurring at the event venue or turf facility.
2. Force Majeure:
   • We are not responsible for any failure or delay in performing our obligations due to events beyond our reasonable control, including but not limited to natural disasters, technical failures, strikes, or governmental actions.

Third-Party Links and Advertisements

• The Website may contain links to third-party websites or display advertisements. These links and advertisements are provided for your convenience, but BookSporty does not endorse or take responsibility for the content or policies of third-party websites. Users should review the terms and conditions of any third-party websites before engaging with them.

No Professional Advice

• The content available on BookSporty is not intended to be professional or legal advice. Users should seek independent advice when necessary.

Changes to the Disclaimer

• BookSporty reserves the right to update or modify this Disclaimer at any time without prior notice. It is the user's responsibility to review this page periodically to stay informed about any changes.

FAQs for Ticket Booking

1. How do I book tickets for a sporting event?
Follow these steps:

1. Visit the Tickets section on our homepage.
2. Select your desired event.
3. Choose your seats (if applicable).
4. Complete payment to confirm your booking.

 
2. Can I choose my seat while booking tickets?
Yes, if the event organizer provides a seat map, you can select your preferred seats during the booking process.
 
3. Can I cancel or transfer my tickets?
Tickets are non-refundable and non-transferable unless the event is canceled or rescheduled by the organizer. Refund policies are subject to the event organizer’s guidelines.
 
4. What happens if the event is canceled or postponed?
If an event is canceled, we will notify you via email, and a refund (if applicable) will be processed as per the organizer’s policies. For rescheduled events, your ticket will remain valid
for the new date.
 
5. How will I receive my tickets?
You will receive an e-ticket via email after successful payment. Please check your spam or junk folder if you don’t see it in your inbox.
 
6. Is ID verification required at the event venue?
Yes, you may be required to present a government-issued ID along with your e-ticket for entry.

FAQs for Turf Booking

1. How do I book a turf?
Follow these steps:

1. Visit the Turfs section on our homepage.
2. Select your preferred turf location.
3. Choose your date and time slot.
4. Complete payment to confirm your booking.

2. Can I modify or cancel my turf booking?

• Modifications are allowed only if slots are available.
• Cancellations made at least 24 hours before the booking start time may be eligible for a refund as per our cancellation policy.

3. What happens if I miss my turf booking slot?
If you fail to show up within 15 minutes of your booked time, your booking will be forfeited, and no refund will be issued.
 
4. Are there rules for using the turf?
Yes, you must adhere to the turf facility's rules, including proper footwear, no smoking or alcohol, and timely vacating of the turf. Misuse of the facility may result in penalties or suspension of future bookings.
 
5. Can I bring my own equipment to the turf?
Yes, you can bring your own sports equipment, provided it does not damage the turf. Some turfs may also provide equipment on request for an additional fee.

FAQs for Payments and Refunds

1. What payment methods are accepted?
We accept all major credit/debit cards, net banking, UPI, and e-wallets.
 
2. Is my payment information secure?
Yes, we use secure payment gateways and encrypt your payment data to ensure complete security.
 
3. How do I get a refund?
Refunds are processed only in the following cases:

• Event cancellation or rescheduling by the organizer.
• Turf booking cancellation made within the specified timeline.
  Refunds will be processed back to your original payment method within 7-10 business days.

4. Are there any additional booking fees?
A convenience fee may be charged for each booking. This fee will be displayed before payment confirmation.

FAQs for Website Use

1. I forgot my password. How can I reset it?
Click on the Forgot Password link on the login page and follow the instructions to reset your password.
 
2. Can I access BookSporty on my mobile phone?
Yes, BookSporty is mobile-friendly and can be accessed via any smartphone browser. We are also working on launching a mobile app soon.
 
3. How do I update my account details?
You can update your personal details by logging into your account and navigating to the Profile Settings section.
 
4. What should I do if I face technical issues on the website?
If you encounter any issues, clear your browser cache and try again. If the problem persists, contact us at [email protected].

FAQs for Events and Turfs

1. How can I find events or turfs near me?
Use the location filter on our homepage or search bar to find events and turfs in your preferred area.
 
2. Can I organize my own event or list a turf on BookSporty?
Yes, you can. Please contact us at [email protected] for more information on how to partner with us.

Who Can Partner With Us?

• Turf Owners: Promote your turf facilities for football, cricket, badminton, basketball, or any other sport.
• Event Organizers: Sell tickets for sporting events, tournaments, leagues, and matches.
• Sports Academies: List your training facilities and attract students to join your academy.
• Sports Brands: Promote your brand, equipment, or services through sponsorship or collaboration.

How to Partner With Us?

Step 1: Fill Out the Partner Form

• Click on the "Get Started" button below and fill out the partnership form with your details.

 
Step 2: Verification

• Our team will verify your details and contact you within 48 hours to discuss the partnership.

Step 3: Listing and Onboarding

• Once approved, we’ll help you create an engaging listing for your turf or event on our platform.

 
Step 4: Go Live!

• Start receiving bookings or selling tickets through BookSporty.

What We Offer Our Partners?
 
1. Marketing Support:

• Highlight your events or turfs through our email campaigns, social media promotions, and homepage banners.

2. Analytics Dashboard:

• Track your bookings, ticket sales, customer reviews, and earnings in one place.

 
3. Hassle-Free Payments:

• Receive payments directly in your bank account with secure and timely transactions.

 
4. Partner Success Team:

• Our expert team will guide you on optimizing your listing and enhancing your reach.

Terms for Sports Ticket Booking
 
1. Ticket Availability:

• Tickets for sporting events are subject to availability. BookSporty does not guarantee the availability of tickets for any event listed on the Website.

2. Payment and Confirmation:

• Payments must be made at the time of booking via the payment methods available on the Website.
• Booking is confirmed only upon successful payment, and an electronic ticket (e-ticket) will be sent to your registered email.

3. Ticket Delivery:

• E-tickets must be presented at the venue. You may be required to present a valid ID for verification purposes.
• BookSporty is not responsible for any loss, theft, or misuse of e-tickets once delivered to you.

4. Cancellations and Refunds:

• Tickets once booked are non-refundable and non-transferable, except in the event of event cancellation or rescheduling by the event organizer.
• In case of a cancellation or rescheduling, refunds (if applicable) will be processed as per the organizer's policies.

5. Event Changes:

• BookSporty is not responsible for any changes in the schedule, venue, or content of the event.

6. Venue Terms:

• Entry to the venue is subject to the organizer's rules and security checks.
• BookSporty is not responsible for any incidents, injuries, or loss of belongings at the event venue.

7. Prohibited Activities:

• Tickets purchased via BookSporty must not be resold or transferred for commercial gain.
• Violation of this condition may result in ticket cancellation without a refund.

Terms for Turf Booking

1. Booking Process:

• Turf bookings can be made online through the Website. A confirmation email will be sent upon successful payment.
• Turf slots are allocated on a first-come, first-served basis.

2. Usage Guidelines:

• Users must arrive at the booked time and vacate the turf promptly at the end of their slot.
• Any misuse of the turf or damage to facilities may result in penalties or legal action.
• Users must adhere to the facility’s rules, including proper footwear, conduct, and equipment use.

3. Cancellations and Refunds:

• Cancellation by Users:
  • Cancellations made are non-refundable
  • Cancellations within 24 hours of the booking start time are non-refundable.
• Cancellation by BookSporty or Facility:
  • In case of a cancellation due to unforeseen circumstances (e.g., maintenance, weather), users will receive a full refund or the option to reschedule.

4. No-Show Policy:

• If the user fails to show up within 15 minutes of the booked slot, the booking will be forfeited, and no refund will be issued.

5. Liability Disclaimer:

• BookSporty is not liable for any injuries, accidents, or loss of property during the use of the booked turf.
• Users are encouraged to inspect the facility before use and report any issues to the management.

Privacy Policy
1. BookSporty values your privacy. Personal information collected during ticket or turf booking is used solely for service delivery and is not shared with third parties, except as required by law.
2. For detailed privacy practices, please review our Privacy Policy.
 
Limitation of Liability
1. BookSporty acts as an intermediary and is not responsible for the conduct of event organizers or facility managers.
2. BookSporty is not liable for any delays, interruptions, or cancellations beyond our control, including but not limited to force majeure events.
 
Intellectual Property
1. All content on the Website, including but not limited to logos, text, graphics, and images, is the intellectual property of BookSporty or its licensors. Unauthorized use of this content is prohibited.

Limitation of Liability
1. BookSporty acts as an intermediary and is not responsible for the conduct of event organizers or facility managers.
2. BookSporty is not liable for any delays, interruptions, or cancellations beyond our control, including but not limited to force majeure events.
 
Intellectual Property
1. All content on the Website, including but not limited to logos, text, graphics, and images, is the intellectual property of BookSporty or its licensors. Unauthorized use of this content is prohibited.

Governing Law and Dispute Resolution
1. These Terms and Conditions are governed by the laws of India.
2. Any disputes arising from the use of the Website shall be resolved amicably. If unresolved, disputes may be escalated to the competent courts of Mumbai, India

Account Registration

1. To access certain features, including booking tickets or turfs, you may be required to create an account.
2. You must provide accurate, current, and complete information during the registration process.
3. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.
4. BookSporty reserves the right to suspend or terminate accounts that are used fraudulently, violate these Terms, or for other reasons at its sole discretion.

1. Website Usage
   a. The Website is intended solely for personal, non-commercial use.
   b. Users agree to refrain from the following:
   
   • Using the Website for any unlawful purpose.
   • Attempting to gain unauthorized access to the Website or its servers.
   • Using bots, scrapers, or similar tools to extract data from the Website.
   • Reselling tickets, turf bookings, or any other services without written authorization.
    
   
2. Services Provided
   The Website enables users to:
   
   • Purchase tickets for sporting events.
   • Book turfs for personal or team use.

1. Ticket Booking:
   • All ticket sales are final unless stated otherwise in the Terms and Conditions.
   • BookSporty does not guarantee that tickets will be available for any particular event or venue.
2. Turf Booking:
   • Turf booking is subject to availability.
   • Users must adhere to all facility rules and regulations during their booked slot.

1. Payment and Fees
   • All payments must be made through the methods specified on the Website.
   • Prices listed on the Website are final and inclusive of applicable taxes unless stated otherwise.
   • BookSporty is not responsible for payment errors arising from third-party payment gateways.
   
   
2. Cancellation and Refund Policy
   2.1 Event Tickets:
   • Tickets are non-refundable unless the event is canceled or rescheduled by the organizer. Refunds, if applicable, will be processed as per the organizer’s policies.
   
   2.2 Turf Tickets:
   • Turf booking cancellations are subject to the cancellation policy outlined in the Terms and Conditions.

1. User Responsibilities
   • You agree to use the Website responsibly and ensure that any information provided is accurate and up to date.
   • You are responsible for your conduct at the event venue or turf facility. Any inappropriate behavior may lead to penalties, cancellation of services, or legal action.
2. Intellectual Property
   • All content, trademarks, logos, and other intellectual property displayed on the Website are the exclusive property of BookSporty or its licensors.
   • You may not reproduce, distribute, or create derivative works from any content on the Website without prior written permission.

1. Privacy Policy
   • Your use of the Website is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.
   
   
2. Limitation of Liability
   2.1 BookSporty acts as a facilitator and is not liable for:
   
   • Errors or inaccuracies in event or turf details provided by organizers or facility managers.
   • Injuries, accidents, or losses occurring at the event venue or turf facility.
   • Cancellations or rescheduling of events or turf bookings due to unforeseen circumstances.
   
   2.2 To the fullest extent permitted by law, BookSporty is not liable for any direct, indirect, or consequential damages arising from the use of the Website.

1. Termination of Access
   • BookSporty reserves the right to suspend or terminate your access to the Website at any time for violations of these Terms of Use or other applicable policies.
   
   
2. Governing Law
   • These Terms of Use are governed by the laws of India
     Any disputes arising out of or related to these Terms of Use shall be resolved in the courts of Mumbi, India
   
   
3. Changes to Terms
   • BookSporty may revise these Terms of Use at any time without notice. Changes will be effective immediately upon being posted on the Website. It is your responsibility to review these Terms regularly.

How We Use Your Information

We use the information collected for the following purposes:
 

1. To Provide Services:
   • Process bookings for sports tickets, trials, and turfs
   • Manage payments and issue receipts or confirmations
   • Facilitate communication between users and event organizers
   
   
2. To Improve User Experience:
   • Customize and optimize the website’s layout and content
   • Provide personalized recommendations
   • Address technical issues and improve platform performance
   
   
3. To Communicate with You:
   • Send updates, confirmations, and reminders about your bookings
   • Provide promotional offers and newsletters (if opted in)
   • Respond to customer support queries
   
   
4. To Ensure Security:
   • Detect and prevent fraudulent transactions or unauthorized access
   • Safeguard user accounts and financial data
   
   
5. To Comply with Legal Obligations:
   • Meet applicable laws and regulations
   • Address disputes or enforce agreements

Sharing Your Information

We may share your information with third parties under the following circumstances:
 
a. Service Providers:

• Payment gateways, event organizers, and sports facility operators for facilitating your bookings.

b. Business Partners:

• Companies or organizations that collaborate with us to offer special deals, events, or promotions.

c. Legal Obligations:

• To comply with legal or regulatory requirements.
• In response to lawful requests from public authorities (e.g., court orders, subpoenas).

 
d. Business Transfers:

• In the event of a merger, acquisition, or sale of company assets, your data may be transferred as part of the transaction.

 
We do not sell, rent, or trade your personal information to third parties for marketing purposes.

1. Data Retention
   We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Once your data is no longer needed, we will securely delete or anonymize it.
    
   
2. Your Rights
   You have the following rights regarding your personal data:
    
   
   1. Access and Portability:
      • Request a copy of the data we hold about you.
   2. Correction:
      • Update or correct inaccurate information.
   3. Deletion:
      • Request the deletion of your personal data, subject to legal obligations.
   4. Restriction:
      • Request a restriction on processing your data under certain circumstances.
   5. Objection:
      • Opt out of direct marketing communications.
   6. Withdraw Consent:
      • Revoke previously granted consent for data processing.
    
   To exercise these rights, contact us at [email protected]

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and collect usage data. Cookies help us:

• Recognize your preferences and settings
• Measure website performance
• Deliver targeted advertisements

You can manage cookie preferences through your browser settings. However, disabling cookies may affect certain features of the website.

1. Security Measures
   We implement industry-standard security measures to protect your data, including:
   
   • SSL encryption for secure data transmission
   • Regular security audits and vulnerability assessments
   • Restricted access to personal data by authorized personnel only
   
   Despite these measures, no system is completely secure. We encourage you to safeguard your login credentials and report any suspicious activity.
    
   
2. Third-Party Links
   Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before providing any personal information.

1. Children’s Privacy
   Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will take immediate steps to delete it.
    
   
2. Changes to This Privacy Policy
   We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Phone: +91- 892 893 9944

Thank you for trusting www.booksporty.com with your personal information. Your privacy is our priority.